At  Modernwearz , we are dedicated to offering a seamless, reliable, and customer-centric shopping experience. We believe in transparent practices and fair handling of all customer concerns. This  Grievance Redressal Policy outlines how we address and resolve issues promptly, professionally, and in accordance with applicable laws. 

What Constitutes a Grievance? 

A grievance refers to any concern or dissatisfaction raised by a customer regarding a product or service purchased through our platform. This may include, but is not limited to: 

• Product quality issues or defects 
• Incorrect, damaged, or delayed deliveries 
• Payment-related concerns 
• Issues with returns, refunds, or exchanges 
• Inadequate customer service 
• Queries or disputes related to our policies 

Any such matter for which a customer seeks resolution will be treated as a grievance. 

How to Raise a Grievance 

If you have a concern, we encourage you to connect with us through our support channels. Here’s how you can raise a grievance: 

1. Visit the Help Centre or Contact Us Page 
   Go to the “Help Centre” or “Contact Us” section on our website or mobile app. 
    
2. Select the Relevant Issue 
   Choose the category that best matches your concern. 
    
3. Submit Your Query 
   Provide all required details, including your  Order ID , a clear description of the issue, and any supporting documents or images. 

Once submitted, our support team will review your case and respond accordingly. 

Escalation to the Grievance Officer 

If your concern is not resolved to your satisfaction or requires further attention, you may escalate it to our  Grievance Redressal Officer , appointed per the  Information Technology Act, 2000 and other applicable laws. 

The Grievance Officer is responsible for ensuring fair, transparent, and timely resolution of escalated complaints. 

You may reach the Grievance Officer at:   blunetrixtechnologiespvtltd@gmail.com 

Grievance Handling Process 

• Acknowledgement 
  We will acknowledge receipt of your grievance within  48 hours via email. 
   
• Unique Reference ID 
  A unique grievance ID will be generated and shared with you for easy tracking. 
   
• Resolution Timeline 
  Our team, along with the Grievance Officer, will work to resolve your issue at the earliest—typically within  7 working days , or as required by applicable law. 
   
• Regular Communication 
  You will receive timely updates on your grievance through your registered contact information. 

Closure of Grievance 

Your grievance will be considered resolved and closed under the following conditions: 

• A satisfactory resolution has been provided. 
• You have not responded to our communications within a reasonable timeframe after a resolution is offered. 
• A final resolution has been communicated in accordance with our policies and applicable legal requirements. 

Contact Us 

For any queries or to raise a grievance, please contact us at:   blunetrixtechnologiespvtltd@gmail.com 

We remain committed to addressing your concerns promptly and ensuring a trustworthy shopping experience.